Support Center
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Our eLearning programs are delivered through our state-of-the-art Learning Management System (LMS) provided by our partners at Conduent and Pearson Learning Solutions. When you purchase a program, you'll receive a Welcome email from the Learner Support team with introductory information about how to access your program including your login credentials. If you have not yet received it, please check your junk email box or contact Learner Support at 877.261.1484.
We want to make sure every student has the ability to access our online educational programs. We offer a variety of payment options to interested students. Through our partners at FACTS management, a Nelnet company, we have the ability to spread your payments across several months - interest free - with only a small down payment at the start plus your application fee. Contact us today to find out how to enroll in FACTS Management payment plans and start your educational program today.
We're here to help! You'll find most common support troubleshooting strategies on this page. But if you're still having difficulty, please reach out to Learner Support at 877.261.1484.
If there are textbooks or other student materials included with your eLearning program, these materials will be shipped out to you at the address provided at checkout. An email will be sent out to you with tracking information as soon as your books are shipped, usually within 24 hours of purchase. Before you receive your books, you should log into your eLearning program to familiarize yourself with the online presentation tools, syllabus, course checklists and other educational instructions so you're ready to go as soon as your books arrive. Note that not all programs require textbooks.
Career Programs include the opportunity for Learners to complete and optional externship with a local employer in your community focused on your field of study. Once you successfully complete the online program, you'll be paired with an Externship Placement Specialist. Our Placement team will work one-on-one with you to determine your schedule requirements, placement preferences and explain the overall placement process. As required for specific employers, a drug screen, background check and/or immunizations may be required for placement. From there, we'll tap our network of over 50,000 employers nationwide to place you with an organization that focuses on your field of study in your local community. Once placed, you'll work directly with your externship supervisor to complete a variety of hands-on exercises required to complete the externship. More than that, though, you'll gain the work experience necessary to compete for local jobs in your new field.
All of the eLearning programs are accessible on desktop computers, laptops, tablets and most mobile devices. If you have questions about whether your device will be sufficient to access your eLearning program, please consult the Technical Requirements guide.
If you do not currently have a device where the eLearning programs are available, talk to us about how we can provide a laptop for you to access the programs.
Learners who complete their eLearning program will receive a Certificate of Completion from the Institution. For most programs, there is also an option to challenge one or more national certification exams. Qualifications and requirements to sit for individual certification exams may vary so please check in with the Learner Support team if you're unclear on how to proceed with the certification exam associated with your field of study.
Great job! If you've completed your eLearning program as well as the externship placement, it's time to start putting yourself in front of local employers looking for candidates with exactly your skills. Our partners at CampusEd work every day to connect candidates with local employers who've posted over 50,000 jobs online at CampusEd. Armed with national certification and/or digital badges, you're sure to get their attention. If you haven't already joined CampusEd, contact the Learner Support team for more information on how to get started.
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